Return Policy

At F Lux, we strive to ensure customer satisfaction with every purchase. This Refund and Return Policy outlines the terms under which you may return products purchased through our online store.

1. General Policy

Customers may return eligible products within 30 days of receipt for a full refund. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Eligible Items & Conditions

To qualify for a return, items must be in new condition, with all tags and packaging intact. Digital products, once downloaded, are not eligible for return unless defective.

3. Non-Refundable Items

Certain items are non-refundable, including digital downloads and clearance items. Please review product descriptions for specific return policies.

4. How to Request a Refund

To initiate a return, please contact our customer support team with your order number. We will provide instructions on how to return the item and process your refund.

5. Processing Time

Once we receive your returned item, we aim to process your refund within 5-10 business days. You will be notified via email once your refund has been issued.

6. Exchanges & Replacements

If you receive a defective or damaged item, please contact us within 7 days of receipt for an exchange or replacement. We will arrange for the return of the defective item at no cost to you.

7. Contact & Disputes

If you have any unresolved issues regarding your refund, please contact our support team. We are committed to resolving disputes fairly and promptly.

Contact Us

Email: support@flux.com

Address: 236 River Pl, New York, NY 10261